Privacy Policy

1. Introduction

Glenn's Mobile Car Detailing ("we", "us", "our") is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, hold, use and disclose personal information gathered through our website (glennscardetailing.com.au), online quote forms, phone calls, SMS and customer communications.

2. Information We Collect

We only collect personal information that is reasonably necessary to provide you with mobile car detailing quotes, schedule bookings, and perform automotive detailing services. The types of personal information we may collect include:

• Contact Information: Your name, phone number, and email address.
• Service Location: Your address or suburb in Greater Melbourne where mobile detailing services will be carried out.
• Vehicle Information: Vehicle make, model, year, condition, and any photographs uploaded for quoting purposes.
• Website Usage Data: Anonymised analytics data (such as page views, browser type, device information) collected via Google Analytics and Google Tag Manager.

3. How We Use Your Information

We use the collected information exclusively for legitimate business purposes:

• To provide accurate car detailing price quotes and answer enquiries.
• To schedule, confirm, and carry out on-site mobile detailing appointments across Melbourne.
• To communicate important updates regarding your booking or weather-related rescheduling.
• To send tax invoices and payment receipts upon completion of service.
• To analyze website performance and improve user experience.

We never sell, rent, or trade your personal information to third parties.

4. Data Storage & Security

We implement industry-standard physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Form submissions are transmitted securely via encrypted HTTPS connections.

5. Cookies & Advertising Analytics

Our website uses cookies and tracking technologies (including Google Tag Manager, Google Ads Conversion Tracking, and Google Analytics 4) to understand visitor interactions and measure the effectiveness of our advertising campaigns. You can disable cookies in your browser settings at any time without affecting your ability to use the site.

6. Access & Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, out of date, or incomplete. To make a request, please contact us at info@glennsdetailing.com.au.

7. Contact Details